Q2 Service - Every Student Counts
Lindenwood University has embraced a culture of Q2 service excellence, as we become the next great learner-centric university. Q2 stands for two simple questions, “what and how.” What do you need and how can I help? But it also encompasses the bigger picture, What are the expectations of our students and colleagues? How can we exceed those expectations, all of the time, for all people? We ask these questions because every student counts.
The Q2 Council, comprised of Q2 Champions, partners with university stakeholders to infiltrate the Q2 culture in all areas of the university. Q2 Champions are the keepers of Lindenwood’s culture by ensuring service goals and commitment are a continuous priority. Q2 Champions partner with university leadership to develop a continuous feedback loop in order to meet and exceed student expectations.
The Q2 Council focuses on improvements in three main areas - process, place, and people.
Process: a series of actions or steps taken in order to achieve service excellence.
Place: anywhere students and colleagues meet within the University.
People: the students or colleagues in the University.
Have an idea for the Q2 Council?
- Submit your idea to the council for review or contact your department representative!
Want to recognize a colleague for outstanding service excellence?
Department Representatives
Chair: Brittany Brown
Academic Affairs
Academic Services: Jill Green
Advising: Meredith Boerding
College of Arts and Humanities: Idolina Hernández
College of Education and Human Services: Maggie Pavone
College of Science, Technology, and Health: Lori Crow
Library Services: Joanna DeYoung
Plaster College of Business and Entrepreneurship: Laura Wehmer-Callahan, Steve Coleman, and Karolina Schneider
Student Support Services: Janet Owens
Advancement and Community Engagement
Jen Edler
Fiscal Affairs
Patrick Hopson
Human Resources
Jessica Bucci
Information Technology
Joseph Zitta
Intercollegiate Athletics
Mya Wallace and Katie Zingg
Operations
Jerry Cooper, Woody Ellis, and Joyce Norman
Strategic Enrollment Management
Admissions: Rachel Imming and Pamela Love
Admissions Processing: Clayton Janvrin
Bursar's Office: Zeke Chism
Marketing: Peter Colombatto
Student Financial Services: Sherri Hughes
