The Computer Services Department provides direct support to University-owned computers. Computers owned by students are not supported. Limited troubleshooting assistance may be available for network connectivity issues.
Computer network access to individual residence hall rooms is provided through a single connection wall plate, usually in the same location as the cable TV outlet. The network connection is available to students with their own computers wanting to use the Internet and e-mail services. This connection is supported by Computer Services. This document details the extent of the support that Computer Services will provide students regarding these connections.
Computer Services will support and troubleshoot problems that originate from the network connection in the wall out to the rest of the network. This includes the physical connection, wall plate and the cables in the wall connecting to the network hubs. Support will also be provided on a limited basis from the network connection wall plate to the student’s computer.
A 10BaseT Ethernet adapter and patch cable is required for this connection to work. They are available from most computer retail stores. Students must be certain that any adapter they are using has installation instructions and software. The network adapter and patch cable must be installed before network access can be obtained.
Computer Services will provide the following support services:
NOTE: The TCP/IP instructions above require that the original operating system installation CD-ROM or diskettes be available. Students should have these in their possession prior to beginning the installation process.
It will be the responsibility of the student to install the network adapter.
Students can continue to receive support from the Help Desk between the hours of 8 am and 5 pm Monday through Friday.
Computer Services will not provide training on how to use any hardware or software function of the computer other than how to connect to the Internet and read/send email using LionMail. The network hardware in the computer belongs to the student and will not be supported by Computer Services. This support may be available from the manufacturer of the hardware.
When students experience difficulty connecting to the internet in their residence hall rooms, they should follow this procedure:
- Stop by the Computer Services Help Desk the computer lab at the Spellmann Center 3rd Floor to obtain a copy of the Student Self-Help Network Troubleshooting documents. The Help Desk is open Monday - Friday 8:00 am - 5:00 pm.
- Attempt to resolve network problems using the troubleshooting tools.
- If unsuccessful, contact the Help Desk at (636) 255-5100
- The Help Desk can check online to see if a particular network connection is functioning.
- If the Help Desk determines that your network connection is faulty, an appointment will be made for a technician to check the line.
- Appointments should be made between 10:00 am and 4:30 pm Monday - Friday or at mutually agreed upon times.
- Computer Services technicians cannot enter the residence halls before 10:00 am under any circumstances.
- The student must meet this appointment to get further support on the problem.
- A technician will wait a minimum of 10 minutes before the student will forfeit the appointment. If an appointment is forfeited, it is the student's responsibility to contact the Help Desk to reschedule the appointment if assistance is still needed.
- The context of the appointment will be limited to network connectivity issues.
Support for personally owned computers is limited due to liability issues and available resources.
Please contact the Computer Services Help Desk at (636) 255-5100 between the hours of 8:00 am and 5:00 pm Monday - Friday with any questions. The Help desk can be reached via email at
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