Theater Etiquette & Info

Lindenwood University Box Office

Box Office Information

(636) 949-4433

Tickets may be purchased online 24 hours a day, seven days a week at LUBoxOffice.com.

The Box Office opens two hours prior to curtain and remain open until the end of intermission. For shows without an intermission, the Box Office will remain open through the first 30 minutes of the show.

The Box Office accepts MasterCard, Visa, American Express, Discover, cash, checks,* and gift certificates.
*Checks are only accepted when ordering in person.

Refunds and exchanges are not permitted except in the case of event cancellation. Applicable refunds are for the face value of the ticket only and do not include any relevant fees.

If you are unable to attend an event, you can return your ticket as a donation. Your donation will be a tax-deductible gift for the face value of the ticket! You can return as a donation at the Box Office or at LUBoxOffice.com (using the “return ticket without refund” option on the Your Orders page). Please contact us if you have questions.

All patrons (including children) are required to have their own ticket for ticketed events.

The Box Office offers group rates for orders of 10 or more tickets. Please call 636-949-4433 or email boxoffice@lindenwood.edu to inquire.

Accessible seating is available to purchase online, in person, and over the phone. We recommend anybody needing additional accommodations to please call the Box Office so we can find the best way to meet your needs.

The Lindenwood University Campus Box Office is the only official vendor for performances at the J. Scheidegger Center for the Arts.

Prior to Entering the Theater

Theater Attire

Proper theater attire is required for all performances. Business casual is preferred for traditional performances while more casual attire is acceptable for concerts. Front of house management may use their discretion regarding inappropriate attire.

Parking

Parking at the Scheidegger Center is free. Accessible parking is located on the east and west sides of the building.

Small Children

Children ages five and up are welcome to attend performances at the Scheidegger. If you have questions about the content of a performance and the appropriateness for younger audiences, please call 636-949-4433.

Local Dining

The St. Charles area has a variety of great restaurants in all price ranges where patrons can dine before or after a show. A list of local restaurants is available for interested patrons.

While Inside the Theater

Cameras, Cell Phones, and All Manner of Recording Devices

For most performances, the use of recording devices and flash photography is prohibited. Camera policies vary by event and are determined solely at the discretion of the show’s performers. Some performers welcome audiences to use mobile devices to share their experiences on social media.

Mobile devices should be silenced prior to the start of the performance. When permitted by the performers, we encourage patrons to share their experiences with us on social media but we ask guests to wait until after the show or during intermission to avoid disturbing other audience members.

Seating

All patrons (including children) are required to have their own ticket for ticketed events and should occupy the seats indicated on their tickets. For the safety of others, please keep all personal belongings under your seat and out of the aisles.

Coat Check

The Scheidegger Center has a secure cloak room, located in the lobby near the Box Office. Free coat check is available for all patrons at touring series events.

Late Arrivals

As a courtesy to fellow theater patrons and the performers, late arrivals will be seated at the discretion of management at an appropriate point in the performance.

In Case of Emergency

Should an emergency arise during a performance in any theater within the J. Scheidegger Center for the Arts, please calmly make your way to the green exit sign closest to your seat, which indicates the shortest route out of the theater.

Accessibility

Assistive listening devices are available free of charge at the cloak room window. A driver’s license may be held until the return of the device.

Accessible seating is available in the orchestra and balcony sections of the Lindenwood Theater. We recommend anybody needing additional accommodations to please call the Box Office so we can find the best way to meet your needs.

The Boyle Family Gallery and all Emerson Black Box Theater productions are fully accessible.

Accessible parking is located on the east and west sides of the J. Scheidegger Center for the Arts.

The elevator is located on the left side of the Grand Lobby.

All restrooms within the J. Scheidegger Center for the Arts are fully accessible.

Concessions

Concessions, including beer and wine, will be available at professional touring shows in the lobby during the pre-show hour as well as through intermission. Only beverages in a container with a lid will be allowed in the theater.

Please bear in mind when making your concession purchases that most intermissions are 15 minutes in length.

Restrooms

Restrooms are located on the left and right side of the Grand Lobby with additional restrooms located on the left side of the Grand Lobby's upper level. A family restroom is located on the right side of the Grand Lobby on the orchestra level.