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Apr 1

Updated Policies and Procedures

Coronavirus (COVID-19)

Lindenwood University faculty and staff are working from home and all on-campus offices are closed to the public and university employees. Lindenwood personnel and offices are available for business by telephone and email to provide continuity in university operations and student support services. Please visit for more information.

Coronavirus COVID-19

Updated April 9, 2020

Updates & Resources

Lindenwood Switching to Virtual Classes

In light of the COVID-19 (Coronavirus) pandemic, Lindenwood courses will be offered virtually through the Spring and Summer terms.  No classes will be offered on campus in a seated format through August 9, 2020.  This action is designed to reduce the likelihood of the virus’ spread by decreasing the density of population on Lindenwood’s campuses in St. Charles, Mo., and Belleville, Ill.

This action is designed to reduce the likelihood of the virus’ spread by decreasing the density of population on Lindenwood’s campuses in St. Charles, Mo., and Belleville, Ill.

Campus events during this period have been canceled or postponed, including performances at the J. Scheidegger Center for the Arts. University-sponsored travel that is not university-critical is also be suspended during this period.

Details about these adjustments are available on this page, along with lists of frequently-asked questions regarding specific changes to normal university operations.

“Lindenwood’s number one priority is the health and well-being of our students, the campus community, and the community as a whole,” said Lindenwood President John R. Porter. “We feel this move is the responsible course of action to limit the spread of this virus.”

Symptoms of COVID-19 and Tips to Avoid Spread of Disease

Symptoms of this infectious illness include fever, cough and difficulty breathing. Based on current information, symptoms can appear anywhere from 2 to 14 days after initial exposure to the disease and can be transmitted from inhaling or touching infected droplets—usually through a cough or sneeze—from an infected person. University community members are advised to exercise everyday preventive actions to help prevent the spread of respiratory diseases, including

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay isolated when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

See the Centers for Disease Control and Prevention (CDC) website for additional information on prevention.

All students who need medical attention should immediately contact a medical provider. 

Employee and Student Protocols

COVID-19 Campus Policies and Procedures


  • Beginning on March 16, 2020  Lindenwood began conducting all class meetings virtually using Canvas and other online tools. All spring and summer term courses will be completed in the virtual environment. No classes will be offered on campus in a seated format through August 9, 2020. However, Lindenwood will offer many courses online this summer.  Though no on-campus classes will be held this summer, students may continue to complete internships and practicum classes off-campus.
  • Students will continue to receive effective instruction, high quality engagement opportunities, and access to assignments. Transitioning from on-ground or hybrid to online classes will be accomplished through the use of several available online-platforms including Canvas, Microsoft Teams and other online resources.   
  • Academic faculty and administrators will be available by email, phone, and other virtual means for academic assistance, mentoring and advisement. 

Internships, Practicums & Other Fieldwork

Though no on-campus classes will be held this summer, students may continue to complete internships and practicum classes off-campus. Undergraduate students will continue to receive the discounted tuition rate for internship courses (three credit hours of credit for the cost of one).

Students who would like assistance identifying internship opportunities or need assistance registering for an internship class this summer should contact the Center for Experiential Learning, (, or their academic advisors.

Many students are completing internships, practicums and other field work for academic credit during the spring terms. Lindenwood faculty and career services staff  are working with these students to accommodate the impact of the Coronavirus. The outline below provides guidance for students completing internships/other fieldwork during Spring 2020 terms.

  • If the internship site is open or the internship is allowing students to work virtually, students can continue with their internship hours. The internship does not have to be disrupted at this time.
  • If the student is uncomfortable continuing in the internship at this time, faculty have been instructed to work with the student on alternate assignments or allow the student to make up internship hours at a later time.
  • If the internship site is closed to students, opportunities to make up the hours or an alternative assignment will be given so that there is no negative impact on students.
  • If needed at the end of the term, faculty will also work with students on an Incomplete so that they can finish hours at a later time.

Students completing student teaching, practicums, and field work that are required for certification, etc.

  • Students should contact their advisor or Dean of their academic program for more information regarding protocols for required certification hours.  Many agencies are implementing revised requirements to accommodate students who are attempting to complete certification hours during this time.

Academic Modifications

Pass/Fail Grades

After extensive review, Lindenwood has made the decision not to move to a pass/fail grading scheme for the spring 2020 terms. Before making this decision, the Office of the Provost put a significant amount of time into researching options as well as collaborating with the deans, Faculty Council and other university stakeholders. Several factors ultimately weighed strongly against the move to P/F grades: 

  • Many other universities will not accept pass/fail grades and students who wish to transfer in the future may encounter difficulties transferring their classes taken this term to a different school.
  • Many graduate and professional schools require letter grades in certain classes for to their programs.
  • The pass/fail grade could potentially impact student-athlete eligibility and financial aid status for students who may be on academic probation. 
  • Lindenwood implemented minimum use standards when Canvas was adopted as the university’s learning management system in 2016.  As a result, every Lindenwood course already had a course shell in Canvas, and all faculty and students had at least minimum familiarity with the system before the emergency move to online. This was not the case at many other universities that have adopted the Pass/Fail grading model for the Spring terms. Although the transition to online learning in the middle of the term has not been easy, having these basic course building blocks in place on Canvas meant that Lindenwood faculty had a head start at providing students a quality educational experience in the virtual environment. 

Adjustments and Accommodations

Lindenwood is working closely with the faculty to ensure that they are adjusting their learning outcomes in classes in light of the pandemic and the move to online classes. Faculty are encouraged to work with students during this difficult time to ensure that students have the tools and help that they need to be successful this semester. 

Withdraw Deadline Extension

The withdraw deadlines for spring semester, 8-week (5-term), and spring quarter have been extended. New withdraw dates are as follows:

  • Spring Semester: May 1
  • Spring Second Half/MBA(5-Term): May 1
  • Spring Quarter: June 19

The Summer Trimester withdraw deadline will remain the same (June 26).

Students who wish to withdraw from a course should notify their academic advisor via email before 5 p.m. on the withdraw date.

Incomplete Grades

Students who received an incomplete grade in the Fall 2019 terms will have until December 2020 to complete these classes. Unresolved Incompletes will not be changed to F at the end of the Spring 2020 terms.

Final Examination Policies

Instructors are not expected to hold synchronous final exams as previously scheduled. On a class-by-class basis, faculty may revise their exam or assign final assessments that may be submitted at any time during finals week and make other modifications to final exams or projects in light of the current situation.

If instructors decide to assign an exam as their final assessment, students should be provided a window of time to complete the exam. In such cases, instructors will make every effort to schedule the exam on its previously scheduled day so that students can still have a balanced examination schedule.

May Grade Deadline Extension

Students should be aware that instructors have been given two extra days to submit grades at the end of the Spring Semester and Spring II MBA terms. The grade deadline for Spring Semester and Second-Half Courses has been extended to Thursday, May 14 at 5 p.m. Grades for all Spring semester and Spring 5-Term (8 week/MBA) must be submitted by this time. Grades will not post into the student portal until the following day. 


Barnes & Noble is extending the grace period for spring textbook rental returns through the first week of fall classes. Students in summer classes are strongly encouraged to purchase e-book versions of their texts wherever possible to ensure they arrive promptly.

Summer Internships

Students do still have the opportunity to complete summer internships, and the summer internship discount is still available (three credit hours for the price of one).


In light of growing concerns regarding the COVID-19 virus, we recognize you are still actively trying to finalize your college search. With that in mind, we have created a list of frequently asked questions, that we are confident will provide you clarity on next steps.


In light of the NCAA decision to suspend intercollegiate athletic competition for the winter and spring season, Lindenwood University’s NAIA and Student Life Sports teams will not compete during the remainder of the winter and spring season. The NCAA’s announcement on the matter can be found on the organization’s website.

Commencement (Graduation)

2020 Commencement

For specific questions on degree conferral and commencement that are not answered below, please contact

Lindenwood has made the difficult decision to cancel all on-ground commencement ceremonies for May 2020. Currently, state and local ordinances prohibit gatherings of any size, and with no assurance that this prohibition will be lifted by May or early summer, students, parents, and the university are unable to plan and prepare for commencement ceremonies in the near future. Though it will not be the same, we will honor all our graduates virtually this spring. All students who are eligible to graduate this spring, summer, or fall are invited to participate in Lindenwood’s commencement exercises on December 11-12, 2020, held at the Family Arena in St. Charles, Mo.

Postponement of the commencement ceremony will not impact students’ degree conferral. Students who are on track to graduate following a spring 2020 term will still have their degrees awarded as planned at the end of March, June, or August, as appropriate. Degrees are typically conferred approximately one month after students complete coursework. For example, students who finish classes on May 8 should expect their degrees to be conferred by June 10. Following their degree conferral, students will receive an email from Academic Services to verify their name and shipping address for their diploma. Diplomas should then arrive by mail within eight weeks after the conferral date.

Below are answers to many of your questions regarding the December commencement ceremonies and your graduation regalia:

Dates of the December Ceremony

  • The ceremonies will be held during the weekend of December 11-13, 2020, at the Family Arena in St. Charles, Mo. The University is still working with our venue to finalize the December ceremony times, but we will notify you as soon as we know when the ceremonies will be held.

What steps should I take if I wish to participate in the December commencement ceremony?

  • If you were invited to the May ceremony in St. Charles or in Belleville, you will receive a survey in the next two weeks.  This survey will be for March, May, June, and August graduates. We will invite all other 2020 graduates to the December ceremony through our standard invitation process.
  • All graduates from our Belleville campus will also be invited to attend the December commencement ceremony in St. Charles, Mo.

Graduation Regalia

  • If you already ordered your regalia through Herff Jones and selected the home-ship option, you should be receiving your cap and gown shortly.
  • If you already ordered your regalia through Herff Jones and selected the campus-ship option, we will be emailing you in the next two weeks to set up a free home-ship amendment. Shipping for graduation accessories (e.g., souvenir tassel, country stole, etc.) can also be amended.
  • If you have not ordered your regalia yet, we will contact you in September to order your cap, gown, and any graduation accessories you would like.

Graduation Announcements

  • Your degree conferral date has not changed, so the graduation announcements you sent your loved ones should still be accurate. Unfortunately, if you have already sent your announcements for a spring ceremony, Herff Jones will not be able to replace your graduation announcements. You can purchase new announcements through Herff Jones if you would like to do so.

Travel for International Families

  • If your family is traveling from outside the United States and requires new invitations for their visa applications, please contact  

Honors Cords

  • We will provide all eligible graduates with their cords for Latin Honors (e.g., magna cum laude), Veteran Honors, University Honors, and Community Service Honors at the December ceremony.
  • If you will not be able to attend the December ceremony and would like to receive your honor cords, please contact Academic Services at
  • If you are a student-athlete and unable to participate in the December graduation, please contact Belleville Campus Athletics regarding your athletic stole:

Human Resources - Faculty & Staff

April 4 – 17, 2020 UPDATE

All employees continue to work remotely, except Public Safety and limited Operations staff, unless otherwise notified by their supervisors, to provide continuity in university operations and student support services. Most administrative and academic offices will be available for business by telephone and email during normal business hours.

Employees unable to work as a result of Coronavirus exposure resulting in quarantine, COVID-19-related illness, family care (illness or daycare), or because the employee’s position can only be performed on campus may apply for paid COVID-19 emergency leave through Benefits Director Candace Terry ( between April 7 and 17. Documentation may be required.

Employees who have received a positive diagnosis for coronavirus and were on campus at any time in the last 14 days should notify Candace Terry ( Employees exhibiting any symptoms should contact their doctor and follow all given instructions and precautions.

If you need administrative assistance, please email the staff member(s) with whom you need to speak to ensure that you receive the help you’re seeking. If you do not know the name of the person you need, please refer to the Q2 contact list for assistance (located in Workday – Useful Links). All of these emails will be answered in a timely manner.

All employees who are unable to report to work on campus or work remotely should speak with their supervisors AND contact Candace Terry at to discuss their options.

COVID-19 Emergency Leave

Faculty and staff are eligible to receive up to 12 weeks of COVID-19 emergency leave under the following schedule and applicable reasons if unable to report to work on campus or work remotely. Any Covid-19-related leave taken March 23, 2020, or after is counted against the 12-week entitlement. Emergency leave is distinct from – and in addition to – any other type of leave and is specific to the COVID-19 pandemic. This benefit sunsets on 12/31/2020. Nothing in the COVID-19 emergency leave grant is intended to affect existing sick/PTO policies, including their accrual and carryover caps. In the event that federal, state, or local law should require similar paid leave in the future, Lindenwood will apply COVID-19 emergency leave against any such requirements to the extent such laws allow. In the unlikely event of a total shutdown of Lindenwood operations (on ground and online), no emergency leave would be paid during this total shutdown.

Faculty and staff who are UNABLE to work or work remotely because of one of the following reasons are eligible to receive COVID-19 emergency leave OR use accrued SICK OR VACATION leave, if applicable:

  1. The employee is subject to a federal, state, or local quarantine or isolation order related to COVID-19;
  2. The employee has been advised by a health care provider to self-quarantine due to concerns related to COVID-19;
  3. The employee is experiencing symptoms of COVID-19 and seeking a medical diagnosis;
  4. The employee is caring for an individual who (a) is subject to a federal, state, or local quarantine or isolation order related to COVID-19 or (b) has been advised by a healthcare provider to self-quarantine due to concerns related to COVID-19; and/or

Faculty and staff who are UNABLE to work or work remotely because of the following reason are eligible to receive COVID-19 emergency leave or use accrued VACATION leave, if applicable:

  • The employee is caring for his or her son or daughter because the school or place of care for the son or daughter has been closed or the child care provider of the son or daughter is unavailable due to COVID-19 precaution.

The COVID-19 benefits include the following for employees with qualifying circumstances as outlined in 1-5 above:

  • Qualifying employees will receive full pay for the first two weeks or 80 hours of the leave.
  • Qualifying employees are eligible to receive 1/2 pay or short-term disability benefits, if applicable, for the remaining 10 weeks or 400 hours, whichever amount of pay is greater. 
  • Qualifying employees enrolled in short-term disability benefits will be required to utilize their short-term disability benefit during the remaining 10 weeks unless the max cap payout of $1,000/week applies.
  • Documentation may be required.

Faculty and staff who qualify for this benefit as defined by these categories may apply for COVID-19 emergency leave through Benefits Director Candace Terry ( Documentation may be required.

Human Resources - Student Workers

Since students are no longer on campus after March 22, all student employees positions ended, effective that day.

Outside Campus Events

  • All internal and external facility rentals are canceled or postponed until further notice.


All members of the Lindenwood community should consider carefully any upcoming travel plans in the U.S. or abroad, including personal, non-university travel. All members of the community should take reasonable precautions against transmitting illness, including washing hands thoroughly and often, covering coughs and sneezes, and not attending class or work when feeling unwell.

For additional information regarding COVID-19, please visit the Centers for Disease Control and Prevention and the World Health Organization websites.


If you lived on campus this semester, we have calculated your prorated room and board credit and issued refunds to your Lindenwood University student account. All refunds except for Parent Plus loan credits will be processed through BankMobile. For all information regarding BankMobile payments, please refer to . Please review your account preference for the method you prefer to receive your refund. For more information, please contact the Student Refunds Department at, Christina James at (636) 949-4392 or, Tina Wolfe at 636-949-4496 or, or Mubera Komsic at (636) 949-4930 or Please note that it may take five business days for refunds to be processed. If you want to use your entire refund as a pre-payment toward next fall’s room and board charges, we will credit an additional $500 to your fall 2020 account. To be eligible for the $500 fall 2020 room and board credit, please go online and make a payment equal to the amount of this semester’s room and board credit appearing in your student account. The credit is labeled Spring 2020 Adjustment. Your payment must be made by April 17, 2020.

Residence Life

All residential students who live in a university residence hall/house who do not require an exception were instructed to vacate campus by Sunday, March 22, 2020, at 6 p.m.

When: Students began moving out on Tuesday, March 17, 2020, at 8 a.m.

What happens if I left personal items in my residence hall room?

Due to stay-at-home orders issued by regional governments to limit the spread of COVID-19, Lindenwood University’s employees began working from home starting March 23, 2020, and access to campus housing to retrieve belongings through May 1 is not be available as previously planned.

No students are permitted on campus after March 22, 2020, at 6 p.m. until further notice.

When access to campus is once again available, Lindenwood will send out an additional notification with details on when student belongings may be picked up. No action will be taken with the remaining student belongings until that time.

What if I live in a campus house but could not move all of my personal items out by March 22.

Due to stay-at-home orders issued by regional governments to limit the spread of COVID-19, Lindenwood University’s employees are working from home until further notice and access to campus housing to retrieve belongings through May 1 will not be available as previously planned.

Except for students who have been granted a hardship request to remain on campus, no students are permitted on campus until further notice.

When access to campus is once again available, Lindenwood will send out an additional notification with details on when student belongings may be picked up. No action will be taken with the remaining student belongings until that time.

What if I cannot return to campus to checkout of my on-campus housing?

For students who were unable to return to campus to collect their belongings, their rooms will remain locked and their belongings will remain in their rooms. Students should contact Dr. Shane Williamson, dean of students, ( to notify her that you were unable to return to campus.

Due to stay-at-home orders issued by regional governments to limit the spread of COVID-19, Lindenwood University’s employees are working from home and access to campus housing to retrieve belongings through May 1 will not be available as previously planned.

Except for students who have been granted a hardship request to remain on campus, no students are permitted on campus after March 22, 2020, at 6 p.m. until further notice.

When access to campus is once again available, Lindenwood will send out an additional notification with details on when student belongings may be picked up. No action will be taken with the remaining student belongings until that time.

What Happens To My Mail?

Beginning March 24, Campus Mail Services will began the process of forwarding mail and packages for current resident students within the United States for those students that request this service using the Click-N-Ship option available through the US Postal Service ( Follow the steps to enter your package details, pay for postage, and print your shipping label. Students will print and forward the mailing label to Please contact campus mail services at for any questions pertaining to this process. Please note that the weight and type of package needs to be accurate to get your package forwarded to you with no additional charge.

Campus Mail Services will forward mail and packages until Monday, April 27. Any mail received Monday, April 27, and after will be returned to the sender.

Resources for Students

Communications & Technology

  • Charter Spectrum Broadband / Wi-Fi
    • Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
    • Charter will open its Wi-Fi hotspots across our footprint for public use
  • Tech Needs


Study Abroad Protocol and Updates

In consultation with our study abroad providers, Lindenwood University Study Abroad has cancelled all Spring 2020 short-term and semester programs as well as all Summer 2020 programs. This includes all university-sponsored short-term study abroad trips scheduled for May 2020. Fall 2020 semester programs are still scheduled to proceed as planned.

Lindenwood University continues to closely monitor the evolving situation relative to the Coronavirus.  Study Abroad students who return to the United States from a high-risk area will not be able to return to campus for 14 days. Per Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) recommendations, students are required to monitor themselves for symptoms of COVID-19 and take their temperature twice a day.  

If during the 14-day quarantine period students develops even a mild cough or low-grade fever (37.3 C or 99.1 F), they should continue to remain off-campus and self-isolate. This means avoiding close contact (one meter or nearer) with other people, including family members. 

Students who develop symptoms during the 14-day quarantine period should telephone their family doctor’s office or contact the local health department and provide details of their recent travel and symptoms to determine if further testing or medical care is needed. A student who develops a fever or any symptoms during the 14-day quarantine period will not be permitted to return to campus without a release from certified health care professional.

By policy, Lindenwood University restricts university-sponsored travel to countries deemed high-risk (levels 3 or 4) by the Department of State. University-sponsored travel to any of these locations is restricted for all community members until further notice.

The list of regions/countries who reach a travel alert status due to the Coronavirus may continue to increase and change. The university continues to monitor the situation closely. Please consult the CDC website for the most updated list of restricted countries.

Lindenwood University is prepared and willing to work with students whose education might be interrupted as a result of COVID-19. The university will utilize online technology and make other reasonable academic accommodations to ensure that the academic impact of Coronavirus is as minimal as possible.

We understand the potential inconvenience involved and ask for the continued patience of students, trip leaders, organizers, and parents. Please consult Lindenwood University Study Abroad or contact Elizabeth Snell, assistant director of study abroad ( with questions or for up-to-date information.

Lindenwood University does not condone discrimination against members of our community based on country of origin or perception of where a community member may have traveled. The university will continue to monitor the situation, and, based on recommendations by the CDC and WHO, similar precautions could be put into place for other countries as the virus spreads.


Barnes & Noble has enacted the following policies to help support students impacted by the COVID-19 campus closures.

Free Shipping

Regular ground shipping is currently free for all online orders. This will apply automatically to qualifying orders at checkout.

Free eTextbooks

Utilizing the VitalSource program, students can access free eTextbooks. To qualify, students must be enrolled in courses that began prior to March 16, 2020. Access will be available through May 25, 2020. To get started, students should visit Before students can begin searching for and reading ebooks, they will need to log-in or create a Bookshelf account with their institution-provided email address. To access ebooks offline, students and instructors should download the Bookshelf app on their computer or mobile device. The Bookshelf app is available free on all major app stores. More information about this program can be found at

Returning Textbooks

Students are not required to return their rentals before the due date. International students who are unable to return their books before leaving the country must inform Barnes & Noble at to avoid penalties. Free regular ground shipping is available for domestic returns with a pre-paid UPS return label offered by Barnes & Noble. To retrieve your pre-paid UPS label:

  • Go to
  • Click TEXTBOOKS on the left side of the top toolbar
  • Select TEXTBOOK RENTALS from the drop down menu
  • Scroll down until you see RENTAL RETURN on the right hand side and click on RENTAL RETURN
  • A new page will load and you will enter your Order ID (your order number) and your email that was used to place the order
  • Click submit to access your free UPS return label
  • Print the label
  • Pack your book up in a box, seal it, and attach the label you printed to the outside
  • Drop off at a UPS pick up location

You can print your return label as many times as you like, but you can only use it once. If you’re returning multiple books, please put them in one box and use one shipping label. The label will be accessible until the due date.


Instances of the COVID-19 are also on the rise in the United States. Students and employees returning from an area of the United States where there has been a reported case of the Coronavirus should monitor themselves for symptoms, including fever, cough, and difficulty breathing. Individuals with these symptoms should contact their health provider immediately, avoid campus, and follow instructions to be evaluated. 

  • All university-sponsored domestic travel suspended until further notice.
  • University-sponsored domestic travel deemed critical to support university business will be approved on a case-by-case basis by a university committee. Travel will be deemed critical and approved if it is necessary for the future operations of the university.  All university-sponsored travel via commercial airline is prohibited until further notice.    
  • All international travel to CDC Level 2 and 3 countries is prohibited until April 30, 2020.

Useful Contacts


The U.S. Department of Veteran Affairs is aware and willing to work with students who are receiving veteran benefits.  Below is an overview of guidance issued by the VA pertaining Lindenwood students utilizing VA benefits: 

  • If the school remains open (virtually, rather than physically), and students are transitioned to pursuit solely through online classes, then benefit payments (including the Monthly Housing Allowance under the Post-9/11 GI Bill®) will remain unchanged for the remainder of that term.

Lindenwood has moved to virtual classes for all courses in the spring term, including Spring Semester, Spring Quarter, and Spring Trimester.  Under VA guidance provided above, there will be no change in the students benefit payments during this time.  For more information please consult the VA website

Lindenwood University
2600 West Main Street
Belleville, IL 62226