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Nov 15

Special Notice Regarding the COVID-19 Pandemic

Roaring Return

For important updates on Lindenwood University campus safety precautions and associated information from public health officials, please visit our Roaring Return page and the CDC's COVID-19 site. Complete the Initial Assessment Survey to report symptoms, exposure, or positive test results of COVID-19.

Important COVID-19 Updates for the Business Office

Masks will be mandatory in the office for both employees and guests.

We will adhere to 6 foot social distancing guidelines.

Only four visitors are allowed in our office at one time.

It is highly recommended you contact your account representative to set up an appointment to meet in person or for a video conference.

**Attention: Lindenwood University’s refund policy has changed**

Beginning the Fall of 2020, the first available date for refunds will be the third Friday of the term. We no longer require a refund request. We will be analyzing all student accounts and refunding all qualified credits with confirmed attendance weekly. Overages that you do not wish to keep can be paid directly to your lender.  If you need assistance in obtaining your loan servicer information, please go to

  Refund Processing

  • All refunds, with the exception of credit cards, online payments and parent plus credits, are processed through BankMobile. Please look for information to be mailed/emailed from Bank Mobile in regards to selecting a refund preference. For more information about BankMobile, visit
  • If you did not receive communication from BankMobile, please e-mail and we can have BankMobile send you a personal code and instructions.

 Important Information

  • Pending aid will not be included in the amount refunded to you. This includes pending loans, grants, scholarships, etc.
  • Change to the book voucher policy:

If you are issued a book voucher, the full amount of the voucher will be deducted from your account. Once the voucher expires, any unused portion will be credited to your student account and refunded to you if an overage exists.

  • If a credit card was used to pay on a student account, and there is no other payment on the account, the credit must be returned to the card used to make the payment. The policy is the same for online credit card payments.                                                                       
  • If the credit on the student account includes a credit from a Parent Plus loan, the refund will be issued in the form of a check, up to the amount of the plus loan, to the parent and will be mailed to the address on the loan application. Any remaining credit will be issued to the student. If the parent wishes for the student to receive the credit, a letter must be faxed to (636) 949-4845 or brought to the business office and must contain the student’s name and ID, permission from the parent for the student to receive it, and the parents’ signature along with a copy of their photo ID.             
  • The list for the current refund week will be made available by Thursday afternoon. All students will be notified by at that time by email that they are receiving a refund the following day. If you would like to see if your name has been added to the current list, please call the main line, (636) 949-4650, at that time.
  • View our institution's contract with BankMobile, a Division of Customer Bank.

FALL 2020 Business Office FAQ.

Will students receive pro-rated tuition for the Fall 2020 term?

  • The modality for the final few weeks is simply shifting from hybrid to fully virtual after November 20. Course content and credit hours will not be impacted. Therefore, we do not have plans for pro-rating fall tuition as the level of engagement from faculty and students will not change. It’s important to us that our students receive the same quality education we’ve promised throughout the entire semester.

Will students who choose to remain home after November 20 receive pro-rated room & board?

  • Campus residences and dining facilities will remain open for all students who wish or need to return to campus, through the end of the semester. We do not plan to pro-rate room and board as all students have the option to remain on campus beyond November 20th, should they choose to return following the Thanksgiving break.

If I decide not to enroll, can I get a refund of my payments made? Will tuition be adjusted?

  • Lindenwood University offers tuition adjustments based on the date of drop or withdrawal from classes. If payment has been made it will be applied to any remaining balance due, and the remainder refunded to the form or payment given to Lindenwood. For the full refund calendar please visit the Business Office Withdrawals/Refund site, or contact them via email at



How do I receive my $500.00 credit for the Fall 2020 semester?

  • You will need to deposit the entire credit placed on your billing statement from the spring semester for the residential credit. This is the amount credited to your account on March 17, 2020. (This may not be the refunded amount you received if you owed a balance at the time of the credit).

When do I have to make the deposit by?

  • The entire amount will need to be deposited by April 17, 2020.

Will I have to be a resident in the Fall semester 2020 to receive the $500.00 credit?

  • Yes, this credit is towards your residential charges for the fall semester 2020.



The Lindenwood University Business Office will be closed to in-person visits from students and parents visits until further notice because of the COVID-19 pandemic. Please use the staff directory listed on the Business Office page to contact the appropriate account representative via email or phone. We are committed to continue providing the services you need during this time.

Thank you for your patience during this time.

Lindenwood University Business Office Staff



Student Accounts should be PAID IN FULL or have payment arrangements in place by: 

Undergraduate Fall Semester 2020
August 1, 2020

Graduate Fall Semester 2020
Prior to the first day of class 

Undergraduate Spring Semester 2021
January 1, 2021

Graduate Spring Semester 2021
Prior to the first day of class

Summer Semester 2021
Prior to the first day of class 


Lindenwood University
209 S. Kingshighway
St. Charles, MO 63301