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Apr 1

Updated Policies and Procedures

Coronavirus (COVID-19)

Lindenwood University faculty and staff are working from home and all on-campus offices are closed to the public and university employees. Lindenwood personnel and offices are available for business by telephone and email to provide continuity in university operations and student support services. Please visit www.lindenwood.edu/coronavirus for more information.

Coming soon - To better serve our faculty, staff and students, 24/7 Help Desk Agent & Chat Support is planned to Go Live, March 27, 2020!
The New 24/7 customer service model will provide live continuous support for ticket requests, phone, and live chat support.

MFA offers convenient secure access & password management: Multi-factor Authentication Steps

The Help Desk, located in the Library and Academic Resources Center (LARC), serves as the single point of contact for all information technology services; including, computer, applications, network, audio-visual, email, telephone, and cable television services. 

IT Help Desk - Virtual support - COVID-19 preventive health measures.

Providing remote phone and ticket support - same team, same great service!

- Healthy Regards. 

Monday - Sunday 

8:00 a.m. - 6:00 p.m. 

Note: The IT Helpdesk does not offer tech-support for personal devices.

IT Help Desk - After-hours agent & Chat Support set to begin March 27th! 

Monday - Sunday

6:00 p.m. - 8:00 a.m.

  • Excludes holidays or campus closure due to inclement weather, or unexpected circumstances.
  • *After-hour phone support provides limited basic IT assistance
  • ** Saturday Tier 2 Tech is available for AV & classroom support email request, please

Ticket Requests can be submitted 24/7 via e-mail: helpdesk@lindenwood.edu

The IT Helpdesk looks forward to assisting you with your requests.

**A Tier 2 Technician is available for audio/visual assistance for special events, please submit a service request to schedule support, please provide advanced notice

Team Dynamix Knowledge Base - Provides many easy to follow articles to guide you thru your technology use or setup.

Zoom - Free Meeting & Conferencing Tool - limited to 45 minutes

How to Create a Meeting in Canvas Using Conferences (Big Blue Button)

Self-Service Printing, Scanning & ID Card Setup

Multi-factor Authentication (MFA) adds security as well as your ability to manage and monitor your account login and device access! MFA is one of the best ways to secure access environments. This article has easy to follow steps to set up and use MFA for your account cyber-security success!

Single Sign-On Procedures - SSO is an Identity Access Management Tool (IAM) that enables the user to securely authenticate using one set of credentials. It is a centralized session user authentication service across multiple related, yet independent, software systems across the organization.

SSPR Self-services Password Reset tool gives you the management control over password updates or changes!

Free Microsoft Office 2016 is available for Students, Faculty & Staff at Lindenwood (Only for use on personal devices).

Tech Tips "Everything You Need To Know" for students, faculty or staff at Lindenwood - This article will overview all technology specific to Lindenwood University and help jump-start your tech know-how at LU! Go Lions!

Adobe Creative Cloud Software & Subscriptions Renewal

Lindenwood University
209 S. Kingshighway
St. Charles, MO 63301