Mailboxes and mail service are provided to resident students of Lindenwood University.
Lindenwood University offers incoming mail services to current resident students. Students who require a more complete offering are encouraged to contact the United States Post Office in St. Charles or one of the local mail handlers for a mailbox which can be rented for a minimal charge.
Lindenwood has no affiliation with any mail carrier. The university is not responsible for lost mail or packages.
Location and Hours
The Lindenwood University mailroom is located in Evans Commons, just inside the main entrance.
Our hours of operation are:
Monday-Friday: 8 a.m. to 5 p.m.
Saturday: 9 a.m. to 12 p.m.
Sunday: 12 p.m. to 3 p.m.
Mailboxes can be accessed whenever the building is open.
FedEx, UPS, and the United States Postal Service do not deliver to the dormitories or houses, only to the university mailroom. We are not able to collect deliveries any earlier than 8 a.m. or at any time on Sundays. Please do not ask for any early morning delivery options or Sunday delivery.
We provide mailboxes, package pickup, and package tracking services to students.
Mailboxes must be registered or renewed each semester, and letters are delivered to these mailboxes Monday through Saturday before 5PM.
Students who receive packages or trackable mail will be notified via e-mail to their Lionmail account with pickup instructions. You must show your own Lindenwood ID in order to obtain any accountable mail.
If you can't pick up your package during our operating hours, you may notify us via e-mail that someone else will be picking up your package. To do so, send a message to email@example.com with the header Alternate Pickup, and include your name and theirs. In order to check the package out to them, we must have received this message and seen their Lindenwood ID. Do not reply to the automatic receipt e-mail. That is a no-reply address.
Our package tracking services are generally used when things go wrong, and we understand that these situations can be very stressful. In most cases, the package is on campus and can be picked up the same day as the inquiry. Please contact us via e-mail with the tracking information and your preferred method of contact, and we'll run our search and contact you as soon as possible.
While it may seem strange, please do not make package tracking inquiries in person as they take longer and errors are more likely.
Students Mailing Address
Students’ Full Name (no nicknames)
209 S. Kingshighway
St. Charles, MO 63301
Letter / Normal Size Mail
This mail will be placed into the student’s mailbox. Letters are sorted by name into the correct boxes, so if you've had another box previously, any letters you receive will be forwarded to your current mailbox.
Please empty your mailbox frequently. If your mailbox fills to the point that the box cannot hold it, any mail over two weeks old will be returned as undeliverable.
Oversized letters may be treated as packages. These may be labeled as parcels, envelopes, or large envelopes. Like other packages, you will be notified via e-mail.
Magazines and Periodicals
Students who receive this class of mail should check their mailbox on a daily basis. The mailboxes are small and can only hold a small amount of mail; overflow mail is stored with oversize mail, and returned to sender after two weeks as undeliverable mail.
Packages and Trackable Mail
Anything we receive with a tracking label will be entered into our package tracking system, which automatically generates your notification e-mail. Oversized letters, overstuffed letters, and certified letters are included. Please follow the instructions in the e-mail to collect your package.
All packages over two weeks old will be returned to sender.
Students living on campus are issued a mailbox only if they request one.
Mailboxes are a privilege. You may receive on-campus mail including grades and news from offices that need to contact you, so check your box frequently. See Student Responsibilities for more.
You are expected to know your mailbox combination and to be able to operate the mailbox. We will provide assistance as needed, but are not available to check and open each student’s mailbox.
If you have an inoperative or broken mailbox, inform the mailroom staff to have it repaired.
End of Year
At the end of the school year, any mail remaining will be returned to sender. We do not hold mail over the summer.
It is the student’s responsibility to ensure their mail is being sent to the correct address. We do not forward mail.
Students remaining on-campus over the summer must notify the mailroom to avoid loss of mail privileges.
When flowers are delivered to the mailroom, we contact the phone number on the order slip to arrange pickup. We do not deliver flowers.
Not all flowers are delivered to the mailroom, and can end up in unexpected places across campus.
- Do not open mail that is not addressed to you. Promptly return it to the mailroom.
- Check your mailbox on a regular basis.
- Ensure your correspondents have and use your correct mailing address, including the name(s) you used to register your mailbox.
- Ensure the mailroom has your correct name (and any names you may receive mail under).
Where can I send mail?
There is a USPS drop off box located on the 3rd floor of the Spellmann Center, and you can buy stamps at Schnucks, CVS, or at the post office opposite Kingshighway from campus. There are three pedestrian crossings leading directly to that complex, including the Kingshighway/First Capitol and Kingshighway/West Clay intersections.
There is also a UPS at 498 5th St. The nearest Fedex and DHL locations may require transportation into St Louis county, though you may be able to order and print a shipping label online.
When can I register/renew my mailbox?
Registration opens the first day of finals week and ends the last day of the first week of class. We assign mailboxes on a first come, first served basis for each semester. For Spring 2017, registration is between December 5th and January 13th.
Renewal begins a week earlier than registration, and ends at the same time. The next renewal dates are from November 28th until January 13th.
Both forms will be available online during this period.
When can I pick up my package?
Same day pickup begins at 2PM. However, you can always pick up the next day, when you can collect your packages as early as 8AM. We hold packages for at least two weeks before returning them to sender.
Why can't I pick up my package before 2PM? The e-mail says it's here.
The e-mail is to inform you that your package has successfully arrived on campus, not that it's ready for pickup. Once it's been entered into our tracking system, we still have to process the packages and letter mail to prepare them for delivery. This process can take several hours, especially during peak times such as the first week of classes or near holidays.
I have a package that is perishable/needs refrigeration.
We don't have any refrigerated storage right now. However, if you see that we've listed your package as perishable in the e-mail we sent you, then you can pick up your package before same day pickup starts.
Why haven't I gotten my letter/package?
For letters, it's usually that you either don't have a mailbox or it didn't show up. In rare cases, there have been errors in our records, which can be quickly corrected. Now that we're adding the option of online form submissions, this should lessen the chance of these errors.
However, if you know something important is coming, it's best to be proactive. You can always contact us to verify your information or to inform us that a particular letter is coming our way.
For packages, the most common issue is that the name isn't in our tracking system. We still hold these packages for two weeks, so if it's been a couple days and you haven't gotten an e-mail from us, then you can contact us at firstname.lastname@example.org with the tracking information and your contact info and we'll check it against our records and the carrier data to connect you to your package.
Please do not come to the mailroom for package tracking; it takes longer and errors are much more likely.
How do I open my mailbox?
1) From 0, turn 3 full rotations to the left (counterclockwise), then go to the first number.
2) Turn 1 full rotation to the right (clockwise), then go to the second number.
3) Go directly to the third number, turning left.
4) Push the dial in, then turn to the right. Then pull open.
I did that a few times, and it still didn't open.
Try going more than 3 rotations before the first number to reset the lock. Also, on some locks, it may be helpful to push up instead of in during step 4.
If that still doesn't work, talk to someone during our operating hours to verify your combination or determine if your lock is broken.
Can't you just grab my mail out of my mailbox?
No, we can't. That's considered mail tampering, which is illegal.
I need to receive a letter, but I don't have a mailbox.
We get it. Sometimes things happen. You can make arrangements with us on a case-by-case basis via e-mail or in person. Just let us know what your situation is, and we can recommend the option(s) best suited to your needs.