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Faculty and Staff Wellness Referrals

Faculty/Staff: How to Make a Student Referral to The Wellness Center: Student Counseling Services

  1. Suggest to the student that s/he calls or comes in to Student Counseling Services to make an appointment. Give The Wellness Center’s phone number (636-949-4525) to the student you are concerned about, along with its location (Evans Commons…3rd Floor in The Wellness Center). Your sincere concern will most likely prompt the student to act.
  2. If you wish to be certain the student makes an appointment, call Student Counseling Services while the student is in your office. Remember: adult-students must be a part of the appointment-setting process. You cannot make an appointment for the student…without the student’s permission. They can give you permission to be a part of this process (the best way is for them to give you written permission, but they can also give verbal permission while in an office with you. Student Counseling Services must be able to verify the student’s identity). Note: due to ethical/legal client confidentiality concerns, we cannot inform you whether or not the student has kept this appointment…unless the student has given us written permission to do so. You might want to write down the appointment information (time, date, location) for the student, and give it to him/her. Later, you can ask the student if s/he kept the appointment.
  3. If the student appears to be in an emergency situation, follow #2 above. During your call to The Wellness Center, make sure to clearly state that the student is in need of an “emergency appointment”. If Student Counseling Services is immediately available to provide this help, call Security (636-949-4911) to have them transport the student to the Student Counseling Services’ office at The Wellness Center in Evans Commons.
  4. If it is clear a “Duty to Warn” issue exists, immediately call Security (636-949-4911) for help, too. In this case, however, Security will take very different action. They will come quickly to where you are, in order to assist you with the student, but they will most likely either call 911 or transport the student directly to the closest ER. The object is to get the student into a safe environment as quickly as possible.
  5. “Duty to Warn” comes into play if a student communicates a threat of suicide, communicates a plan to commit suicide, and communicates an intent to act on this plan. “Duty to Warn” also comes into play when a student communicates a threat to harm another person (or people), communicates a plan to carry out this action, and communicates an intent to act on this plan. When “Duty to Warn” comes into play, we are legally obligated to act.
  6. If you have concerns about a student, but are uncertain of the need to refer, or if the student rejects your referral attempt, feel free to call Student Counseling Services for a consultation about the situation. You and the Director of Counseling (or a senior intern) can confer about the student and the situation.
  7. Because our email system is not encrypted, avoid sending sensitive student information via email, unless you send this information in a pass word protected Word document as an attachment with the email you send. Do not send sensitive student information via text; it is a non-secure mode of data transmission.
  8. If you want Student Counseling Services to contact the student you have concerns about, we will ask you to give us permission to reveal your name to this student as the concerned staff/faculty member. You have the right to deny this permission…in order to remain anonymous.
Lindenwood University
209 S. Kingshighway
St. Charles, MO 63301