Human Resources

Q2 Service Excellence

Q2 Service Excellence

Q2 Service - Every Student Counts


Lindenwood University has embraced a culture of Q2 service excellence, as we become the next great learner-centric university. Q2 stands for two simple questions, “what and how.” What do you need and how can I help? But it also encompasses the bigger picture, What are the expectations of our students and colleagues? How can we exceed those expectations, all of the time, for all people? We ask these questions because every student counts.

The Q2 Council, comprised of Q2 Champions, partners with university stakeholders to infiltrate the Q2 culture in all areas of the university. Q2 Champions are the keepers of Lindenwood’s culture by ensuring service goals and commitment are a continuous priority. Q2 Champions partner with university leadership to develop a continuous feedback loop in order to meet and exceed student expectations.  

The Q2 Council focuses on improvements in three main areas - process, place, and people. 

Process: a series of actions or steps taken in order to achieve service excellence. 

Place: anywhere students and colleagues meet within the University.

People: the students or colleagues in the University. 

Have an idea for the Q2 Council?

Want to recognize a colleague for outstanding service excellence?

Department Representatives

Chair: Brittany Brown

Academic Affairs

Academic Services: Jill Green

Advising: Meredith Boerding

College of Arts and Humanities: Idolina Hernández

College of Education and Human Services: Maggie Pavone

College of Science, Technology, and Health: Lori Crow

Library Services: Joanna DeYoung 

Plaster College of Business and Entrepreneurship: Laura Wehmer-Callahan, Steve Coleman, and Karolina Schneider

Student Support Services: Janet Owens

Advancement and Community Engagement

Jen Edler

Fiscal Affairs

Patrick Hopson

Human Resources

Jessica Bucci

Information Technology

Joseph Zitta

Intercollegiate Athletics

Mya Wallace and Katie Zingg 


Jerry Cooper, Woody Ellis, and Joyce Norman

Strategic Enrollment Management

Admissions: Rachel Imming

Admissions Processing: Clayton Janvrin

Bursar's Office: Zeke Chism

Marketing: Peter Colombatto

Student Financial Services: Sherri Hughes